We no longer offer phone support because we truly believe it is less effective and more time consuming for our customers.
With our various online methods, we can instantly see your website, account activity and other information to help us respond and troubleshoot effectively. Also, website support is a visual experience in which we will frequently ask you for screenshots or provide videos to assist you. This is much faster than putting our customers on hold, and it allows us to keep good clean records so we may better assist you. This ensures we always have a record of your issue so our staff can best support you.
*** We answer EVERY email and chat request!
When contacting Hostica, PLEASE use a valid working email address. This is very important as issues with your domain name or email address may negatively affect communications. We highly recommend contacting us with an external email address such as gmail or hotmail to ensure you get our response.
Thank you for your understanding.